Help | Reserve Bank app

Frequently Asked Questions (FAQs)

General

What is the Reserve Coin Series?
The Reserve Coin Series is the official universal digital currency designed for seamless, secure, and borderless everyday transactions. Use it for spending, saving, and sending value—anywhere, anytime.

What is the Reserve Bank app?
The Reserve Bank app (launching soon) is an all-in-one mobile banking platform integrating the Reserve Coin Series. Features include a virtual secured credit card, optional physical card, touch-pay, asset management, and more.

Is the Reserve Coin Series available now?
Yes! You can purchase, send, and store Reserve Coins today using supported wallets and exchanges.

Account & Wallets

How do I get started with Reserve Coins?

Get a supported wallet (such as Base or Phantom).
Purchase or receive Reserve Coins using your wallet’s address.
Secure your wallet by backing up your recovery phrase.

How do I transfer Reserve Coins from another wallet (like Phantom) to the Reserve Bank app?
Once the Reserve Bank app launches, use the “Receive” feature to generate your address, then send your Reserve Coins from your other wallet.

What if I lose access to my wallet?
Always back up your seed phrase. Without it, we cannot recover your assets.

Virtual & Physical Card

Will I get a virtual or physical card?
All users receive a virtual secured credit card by default. You can also order a physical card for use at ATMs or anywhere cards are accepted.

How do I order a physical card?
Once the Reserve Bank app is live, simply follow the in-app prompts to request and ship your physical card to your verified address.

How do purchases work?
For both virtual and physical cards, the app automatically converts the exact amount of Reserve Coins needed for each transaction.

Where can I use the cards?
Use your virtual card for online and contactless payments, and your physical card for in-store purchases and ATMs (where supported).

Are there fees for the physical card?
Standard production and shipping fees may apply. Check the app or website for the latest information.

Security & Privacy

How secure is the Reserve Bank app?
We use advanced encryption, biometric login, and privacy-first design to protect your assets and data.

Who controls my assets?
You do! The Reserve Bank app is non-custodial—only you control your private keys.

Institutional & Government Use

Is the Reserve Coin Series used by governments or institutions?
The Reserve Coin Series is designed for institutional-grade adoption and is being positioned for use in government and public sector programs.

Getting Started (coming soon)

Creating your first wallet
Buying, sending, and receiving Reserve Coins
Backing up your recovery/seed phrase

Reserve Bank App Features

Setting up your virtual secured credit card
Ordering and activating your physical card
Making contactless, online, and in-store purchases
Using your physical card at ATMs (where available)
Managing, tracking, and growing your asset portfolio

Account & Security

Updating account and delivery information
Security settings: biometrics, 2FA, and recovery
What to do if you lose your card or suspect fraud
How to freeze or cancel your card

Transfers & Compatibility

Transferring coins between wallets and the app
Supported wallets and exchanges
Managing multiple Reserve Coin Series tokens

Fees, Limits, and Compliance

Physical card production/shipping fees
Daily/transactional limits
Regulatory requirements and KYC for physical card delivery

Support & Contact

Contact Us
Live chat and in-app support (coming soon)
Community help via Telegram and Twitter

Guides & Tutorials (coming soon)

Step-by-step video and written guides
Using your card for the first time
Troubleshooting and common issues
Latest news and updates

Additional Considerations:

Users must complete KYC/identity verification to receive a physical card.
Card replacement processes are available for lost or stolen cards.
Your physical card is linked to your wallet—never share your private keys.
Monitor announcements for new features and expanded card support worldwide.